Frequently Asked Questions (FAQs)
1. Where are you based?
We are proudly based in Casablanca, Morocco. All orders are processed and shipped from our UK-based fulfillment centers or trusted global partners.
2. Do you ship internationally?
Yes! We offer free worldwide shipping on all orders. Delivery times vary depending on your location but typically range between 6–12 business days.
3. How long does processing and shipping take?
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Processing time: 1–2 business days
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Delivery time: 6–12 business days depending on your region
You'll receive a tracking number as soon as your order ships.
4. How do I track my order?
Visit our Track Your Order page and enter your order number and email address to see the real-time status of your shipment.
5. What is your return policy?
We offer a 30-day return window on all unused products in their original packaging. Please visit our Refund & Return Policy page for full details.
6. Can I cancel my order?
Yes, orders can be canceled within 12 hours of purchase. After that, the order will already be in processing or shipped. Visit our Cancel Order Policy page for help.
7. Do I have to pay customs or import taxes?
For international orders, customs duties or taxes may apply depending on your country’s regulations. These are the buyer's responsibility.
8. What payment methods do you accept?
We accept all major credit/debit cards via Shopify Payments, including:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
9. Are your sunshades universal fit?
Yes, our CarSunshadz™ products are designed to fit most vehicles, including sedans, SUVs, trucks, and vans. They are adjustable and include suction cups for secure attachment.
10. Who can I contact if I need help?
We're here to help! Contact our support team at:
📧 support@carsunshadz.com
📍 Business Address: Res Read Oulfa GH 3, Entree 7, App., Casablanca, Casablanca 20220, Morocco